How I look after your data

I run Talking Pixels Studios. This page explains the information Talking Pixels stores, where it goes and what happens when an account is deleted.

What I store

I store account details such as an email address, username, profile choices and a protected password hash when a password is used. I also store the things needed to run the platform: posts, messages, friends and blocks, groups, game-library records, purchases and backing, play sessions and feedback, achievements, credits, companions, forms and creator work.

Where it is stored

I store account records and sign-in sessions in the PostgreSQL database on the Talking Pixels server. I store uploaded pictures, captures, game files and private cloud saves in R2 object storage. Talking Pixels checks access to private files.

I make private database backups every night and keep each for 30 days. After account deletion, the old account data leaves backups within 30 days. Backups are separate from the live database and are not public downloads.

The launcher keeps your sign-in credentials in Windows Credential Manager on your own PC. Installed games, local saves and launcher files also stay on that PC. Deleting a Talking Pixels account does not erase your computer; you can sign out and remove those local files.

Individual online games can keep their own progress and moderation records on their game servers. Those records are outside the Talking Pixels database. Deleting your Talking Pixels account does not automatically delete an account or progress held by another game server.

I use the website’s payment service to handle payments. I keep purchase, backing, refund and payout records to account for money. The launcher does not receive payment-card details.

How long records are kept

I use these periods for the cleanup tasks. I keep your account records while you use Talking Pixels, unless you remove them or request account deletion.

Money records and their financial audit history: I keep financial details for 7 years from the transaction. After account deletion, I replace the account with an anonymised reference. After this period, I keep only access records and any balance still owed, without the old receipt details.
Private database backups: I delete each backup after 30 days.
Other audit history: I keep ordinary audit history for 12 months. Financial audit entries follow the financial retention period.
Request logs and support request references: I keep server and request logs, including support request references, for 30 days.
Account deletion cooling-off period: I wait 14 days before starting final deletion.

When an account is deleted

When you request deletion, I wait 14 days so you can cancel. Then I close account access, remove its uploaded captures, saves and artwork, and delete or anonymise personal records. If file removal fails, I retry; final deletion waits until that cleanup succeeds. I transfer a creator’s games and assets to an eligible co-owner or unpublish them. Financial records remain for the period above, and earlier backup copies expire on the backup schedule.

Your account controls

I give you private export and deletion controls in Settings → Your data. You can cancel a pending deletion there or through the confirmation email. Your profile, library and presence settings control what other players can see.

Open Your data

Additional notes from me

**Last updated: 22 September 2026**

Talking Pixels LLC, an Arizona limited liability company, 9393 N 90th Street, Suite 102, PMB 431, Scottsdale, AZ 85258, United States, decides how your information is handled here. Questions or requests: admin@talkingpixels.games.

What I hold

**Because you gave it to me:** your email address, username and display name; anything you put in your profile — bio, links, avatar, banner, skills; everything you post, upload or list.

**Because you used the service:** what you bought and when, your licence keys and which machines they're activated on, your wishlists, reviews, reactions and comments, and questions you send to Pixel Helper.

**Because a server recorded it:** IP address, browser and device details, and timestamps, kept for security and to work out what broke.

I do not hold your card details. Payment information goes directly to my payment processor and never reaches my servers.

Why I hold it

To run your account and show your content to the people you chose to show it to. To process purchases and get creators paid. To spot fraud and abuse. To reply when you contact me. To understand which parts of the site confuse people, so they can be fixed.

I do not sell your information. I do not serve advertising.

Who else sees it

Only the companies that make the service work, and only what they need:

the payment processor, for purchases and payouts
my email provider, to send confirmations and licence keys
my file storage provider, which holds uploaded files
my hosting provider, which runs the servers

I may also disclose information if the law requires it, or to protect someone's safety.

If Pixel Helper is configured to answer questions, the text of your question and a summary of your own account (how many listings you have, whether payouts are set up) is sent to the model provider so it can answer. Nothing about other people is sent. If you'd rather not, don't use the ask box — everything else on the site works the same.

What you control

Your profile and your wall each have their own visibility setting: public, friends only, or private.

You can ask me to show you what I hold, correct it, delete it, or hand it over in a portable form. Write to admin@talkingpixels.games. Some records have to survive account deletion — sales, refunds and payouts are financial records with their own retention rules — but they're disconnected from your name.

How long

Account data lasts as long as your account. Purchase and payout records are kept as long as tax and accounting rules require. Server logs are kept for a short period and then deleted.

Cookies

I set a cookie to keep you signed in, and one to remember whether you chose the light or dark theme. That's it. No tracking or advertising cookies, so there's no consent banner to click through.